Privacy Policy

1. Organization Responsible

This Privacy Policy is issued by Cooks River & Waratah, operating from 28 Silver St, Marrickville NSW 2204, Australia, and describes how we handle personal information.

2. Applicable Privacy Requirements

Where applicable to our operations, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

3. Accountability

We are responsible for personal information under our control and have processes in place to support our compliance with the Australian Privacy Principles.

4. Personal Information Collected

We collect information such as your name, shipping and billing address, email address, phone number, and order history when you place an order or contact us.

5. Payment Information

Payment card details are processed by our third-party payment processor and are not stored on our servers.

6. Automatically Collected Information

We may automatically collect device information, IP address, browser type, and browsing behaviour on our site through cookies and similar technologies.

7. Purposes for Collection, Use and Disclosure

We use personal information to process orders, provide customer support, prevent fraud, comply with legal obligations, and, with consent, send marketing communications.

8. Consent

By using our site and providing personal information, you consent to its collection, use, and disclosure as described in this policy, unless otherwise required or permitted by law.

9. Withdrawal of Consent

You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting support@cooksriverandwaratah.com.au.

10. Limiting Collection

We limit the collection of personal information to what is reasonably necessary for the purposes identified in this policy.

11. Disclosure to Service Providers

We may share personal information with service providers such as payment processors, shipping carriers, and marketing platforms, solely for the purposes of operating our store.

12. Overseas Disclosure

Some service providers may store or process personal information overseas, where it may be subject to the laws of that jurisdiction rather than the Privacy Act 1988.

13. Cookies

Our site uses cookies to remember your preferences, maintain your cart, and analyze site traffic. You can control cookies through your browser settings.

14. Marketing Communications

We send marketing emails only to customers who have consented, in accordance with Australia's Spam Act 2003.

15. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

16. Security Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or loss.

17. Privacy Incidents and Breaches

In the event of an eligible data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

18. Accuracy

We take reasonable steps to ensure personal information is accurate, up to date, and complete for the purposes it is used.

19. Access and Correction Requests

You may request access to, or correction of, your personal information by contacting support@cooksriverandwaratah.com.au.

20. Privacy Complaints

If you have concerns about how we handle your personal information, contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner.

21. Children's Privacy

Our store is not directed at children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.

22. Legal Requests and Compliance

We may disclose personal information where required by law, court order, or valid legal request.

23. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

24. Contact

Cooks River & Waratah
28 Silver St
Marrickville NSW 2204
Australia
Phone: +61 2 9876 5432
Email: support@cooksriverandwaratah.com.au