Contact Information

1. Customer Support

For general questions about products, orders, or your account, email support@cooksriverandwaratah.com.au.

2. Returns, Refunds and Product Issues

For returns, exchanges, refunds, or issues with a damaged or incorrect item, email support@cooksriverandwaratah.com.au with your order number.

3. Privacy Requests

For questions about your personal information, or to make an access or correction request, email support@cooksriverandwaratah.com.au.

4. Business Address

Cooks River & Waratah
28 Silver St
Marrickville NSW 2204
Australia

5. Return Address

Please contact support@cooksriverandwaratah.com.au before sending any return, as certain returns may require specific handling instructions.

6. Customer Support Hours

Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT, excluding public holidays.

7. Response Time

We aim to respond to all customer enquiries within 1 to 2 business days.

8. Information to Include for Order Support

Please include your order number, the email address used at checkout, and a brief description of your enquiry to help us assist you more quickly.

9. Legal and Compliance Enquiries

For legal or compliance-related enquiries, email support@cooksriverandwaratah.com.au marking your message "Legal Enquiry."

10. Consumer Protection Concerns

If you have a consumer protection concern that we have not resolved to your satisfaction, you may contact NSW Fair Trading.

11. Primary Contact Details

Phone: +61 2 9876 5432
Email: support@cooksriverandwaratah.com.au